AA misplaced my baggage in Miami by not owning it with me on my flight to Talahassee, Fl and Once i lodged a grievance they gave me a file locator to check position. It took three days to have my luggage and I had to travel to Panama City Aprt to acquire my luggage soon after Tallahassee Aprt received it and sent it to Atlanta then to Computer by Delta.
What good is writing your displeasure to this so called “purchaser service†if nothing at all is finished to address the criticism.
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Around the returning flight we checked in and also the workers greeted us and seemed quite Expert. Naturally right until we Visit the counter. The younger gentleman was very inexperienced. The agent next to him stated that we place the wrong ticket on one among our 8 baggage. They two gentlemen could not function it out and essentially informed us everything was ok.
Upon arrival in Panama with flight AA959 among the two luggages, a Roncato luggage, ( pictures attached ) value €189 arrived damaged. I quickly went to the appropriate Office environment inside the airport, exactly where the only real remark was which they handed me a « checking Post Hurt observe », which I enclose herewith. I invested the following day looking for a completely new luggage and wanting to get in touch with your workplaces by way of the phone numbers indicated about the reported doc with no, on the other hand, receiving any reply – the cell phone is never answered and the road goes blank immediately after numerous minutes of waiting, irrespective of which amount I dial. I thus commence my journey and on my arrival in Miami airport for my return vacation (flight AA2198 on March 24) I again try and Make contact with your Office environment for the airport, but the only advice they could give me was to issue a complaint via your internet site, which I am now performing. In addition to the above, I do have A further – and probably additional major – criticism. At some time of my reservation I compensated an extra $88 ($forty four each) for further comfort and ease seats. To my shock, the seats turned out to get the traditional – no more – seats.
If I can do this, why can’t try this? Here’s a suggestion. Since the agents simply cannot see USAIR, why not give them access to the net so they can see available USAIR flights? There have been a number of USAIR flights that could have looked after a minimum of 50 % of your those who required to flights.
I had been scheduled for the flight leaving Ronald Reagan Airport to Columbus International Airport currently, boarding at 2:42 departing at three:50. Me and 3 Many others , sitting down within the assigned gate, by no means listened to the boarding announcement. Once we understood people had been boarding went to the gate and ended up turned absent. It had been three:04 PM when we had been informed this. Head you the gate just closed two minutes prior and we sat and watched the plane entrance of us for one more twenty minutes. Individuals have been even now dropping off bags and boarding the plane . When requested why we can’t board the aircraft, we had been chastised through the workers for not listening. The gate was crowded, and noisy. I'm able to tell you we could not listen to your personnel.
Nevertheless attempting to come across another person to help me with my problem. Have sent a concept within the AA internet site that has a response that made no feeling. Have referred to as and been informed to mail the concept. I made an effort to response into the concept that built no sense And that i received an e-mail back again stating the e-mail handle I responded to just isn't is use.
I sincerely hope to get a favourable reply throughout the next number of times, so I am able to carry on utilizing American Airways for my travel.
The crimson tape to get a response about a serious messed up trip from get started to complete is horrible. I have already been endeavoring to obtain a reaction from AA even so the operate about is what AA wants so you might throw in the towel..GUESS WHAT ? i dont stop trying very easily. so AA i await your respond to.
I obtain it terrible to acquire my baggage go missing in Miami on both equally leaving and returning flights. I be expecting to become contacted promptly on how we will come to an agreement concerning this. I will be executing a abide by up.
Once i bought for the complimentary lodge that American set up for me, I known as 800-433-7300 and talked to an agent there who, to my surprise was struggling to see flights which were offered on USAIR. She informed me there have been no open seats on any with the early USAIR flights. I was on the internet and could see that there have been readily available flights. I essentially booked a flight to establish it to her.
I are actually caught in Charlotte for nearly each day now. I'm designed look at this site to be connecting to New Bern, NC. I will not be flying American Airways once more!
I would like to fly this Monday vs Sat but was instructed I could well be charged a cost. That’s extraordinary , considering I are already traveling with American for over six yrs and would by no means contemplate flying with any one else ever.